If you decline, we'll return your item FREE of charge. It really is that simple!

How long does it take for Music Magpie to return your phone?

Once the offer has been declined, your device will be dispatched the next working day. You should receive it back within 2-3 working days of dispatch. We'll email you with your Royal Mail tracking number once your device has been successfully dispatched.

Is musicMagpie trustworthy?

musicMagpie is the UK's most trusted mobile recycling service, with a 5 star rating on Trustpilot and a 95% rating on Feefo. That's based on over 100,000 verified reviews from happy customers who've used our service to turn their Mobile Phones, Tech, CDs, DVDs, Games & Books into cash!

Can you return to Music Magpie?

If you've changed your mind about your Tech, we offer a 14-day money-back guarantee returns policy - no questions asked. We also offer a FREE 12-month warranty on all Tech products on our Store which covers you for any technical defects or faults caused by improper workmanship or materials.

What checks do music magpie do?

What is Magpie Certified Refurbished Tech? At musicMagpie our quality checks, refurbishment process and testing are second to none. Each device undergoes extensive in-house refurbishment with up to 90 checks performed on some items to ensure the tech you buy is of fantastic quality at a fraction of the original price.

Music Magpie can STEAL from you! Read their T+C's CAREFULLY.

Will musicMagpie accept broken cases?

If the cover and / or sleeve notes OR the disk are irretrievably damaged and cannot be refurbished e.g. the disk is cracked or very badly scratched or the cover and / or sleeve notes are water damaged, ripped or torn. If the cover, the disc artwork and/or the sleeve notes are defaced in any way.

Can musicMagpie block my phone?

Yes. If your phone is reported as lost or stolen, all services on your phone will be blocked to prevent anyone else from using or accessing your data.

Are returns free on musicMagpie?

If an item you've received is faulty or incorrect, we'll provide you with a FREE returns QR code so you can send it back to us. That goes for both Media and Tech. If you'd like to return a Media or Tech item because it's simply unwanted or no longer needed, you'll be responsible for covering the cost of the return.

What is good condition on musicMagpie?

Products that are in good condition will display moderate signs of wear and tear but will have been fully tested to ensure its in great working order. All of our refurbished grades are solely based on the cosmetic appearance of the device.

Does musicMagpie pay what they say?

We will pay you the full amount quoted or send your Tech back for FREE... that's a promise! Here at musicMagpie, we know just how important it is to our customers that they get the best price for their stuff.

Who can I complain to about MusicMagpie?

The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final response letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Do MusicMagpie send you a box?

Pack your items into a box and send them for FREE

When you've completed your order, we'll email everything you need to send your items in your Pack & Send Guide.

How long does it take for Musicmagpie to receive my items?

Our Media items come with FREE standard delivery. We'll aim to dispatch your order as quickly as possible once we've received it. We advise a period of 3-7 working days for delivery of your Media items.

How do I return a faulty phone to music Magpie?

? Send you a like-for-like replacement at no extra cost. ? Send your replacement phone out to you on a Royal Mail Tracked 24 service. ? If we're unable to replace your device, your rental agreement will be cancelled, and let you know by email.

How do you return a phone on Music Magpie?

? You will be emailed a QR code to return your device via your nearest Post Office. Take your QR code with you and they will scan it to print a label, attach it to your box and return it back to us. ? Make sure to keep a copy of your tracking receipt so you can track the progress of your return.

What does pristine mean on MusicMagpie?

Our pristine products are fully tested, in immaculate condition and in excellent working order. You're getting a great device at an even better price! Our refurbished grades are solely based on the cosmetic appearance of the device. No matter which device you purchase, it will function perfectly.

What is the difference between pristine and very good?

As adjectives the difference between pristine and good

is that pristine is unspoiled; still with its original purity; uncorrupted or unsullied or pristine can be relating to sawfishes of the family pristidae while good is (lb) of people .

Do I need a label for music Magpie?

Take this code to your nearest post office to be scanned from your device. Royal Mail will then create a label for your parcel and send it to us. There's no need to print any labels yourself! If you haven't received your QR code by email, you can re-download your Pack & Send Guide from My Account to obtain it.

How do I cancel an order on Music Magpie?

You're able to cancel your order up to the point of it reaching our dispatch process. If you want to cancel your order, we'd advise contacting us as quickly as possible. We can only cancel your order if it hasn't been dispatched. Alternatively, you can cancel your order by contacting our Customer Service Team.

Can you track Musicmagpie orders?

Once your order has been sent, you'll be given a card or receipt which contains your tracking number(s) - keep this safe! ? We'll send you an email as soon as your order arrives and is being checked by a member of our quality assessment team.

What happens if I dont pay music Magpie?

If you miss a Monthly Rental payment, we shall charge you the missed payment fees of £30 if you are more than 30 days late making a Monthly Rental payment.

Can you sell a locked phone?

Good luck getting assistance from Apple or your Android manufacturer, in most cases those phones are now permanently locked even though you are the rightful owner. Even though we cannot get you back into your phone, you can sell your locked phone to us.

Can you sell a locked tablet?

Can I Sell Locked Tablets? Yes, if it's locked, blacklisted, or money is owed on a carrier plan, there are still some buyers you can sell your tablet with. If you have an iPad or Samsung Tab, you'll have a good chance of getting a fair price.

Who Pays More Than musicMagpie?

So CEX will pay more cash than musicMagpie and Ziffit for the same 15 DVDs, offering a total of £40.52.

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